Summary
·
Designed and Strategized Partner Connectivity Gateway infrastructure
consisting of several communications tools as well as XML/EDI translation,
document handling, and B2B connectivity.
Enabled business to reduce staffing costs for customer sales/service by
50%. Also reduced costs of transporting/storing data from $6M a month to $60K.
·
Lead
initiation of reporting policies/procedures and warehousing/mining of call
center statistical data saving the company $135,000/year in IT labor costs.
·
Coordinated
successful deliverables of many projects simultaneously, including staffing
plans, work schedules, budgets, and time lines.
Technologies
Application
Integration Tools
TIBCO
Integration Tools (BusinessWorks, BusinessConnect,
Various adapters, Enterprise JMS Server, Integration Manager), Peregrine
Connect-IT, Ascential Datastage,
Informatica, Microsoft Integration Services, IBM MQ
Series, Sterling Connect: Direct
Business Solution Software
Infrastructure Applications
SunOne Directory Server,
Siteminder Policy Server, Microsoft IIS, BEA Weblogic Portal Server,
Software Development
Software/Languages
Java,
J2EE, IBM Websphere Studio, Eclipse, BEA WebLogic, Rational ClearCase,
Subversion, Microsoft Visual Studio .NET (VB, ASP), PERL, Unix/Windows
scripting, SQL, UML, XML, HTML,
Database
Applications
Oracle
8i/9i/10g, SQL Server 2000/2005, Informix, Sybase, FoxPro, MS Access
Operating
Systems
UNIX (Solaris,
AIX, HP-UX, SCO), Windows, Red Hat Linux, Mac OS, MVS/TSO
Experience
Application
Architect/Technical Lead 6/2004
to present
Limited Brands
·
Technical lead
for many projects involving EAI solution architecture/design/implementation
using TIBCO products with budgets from $1M to $100M.
·
Architected/Implemented
single sign-on framework using CA Siteminder Policy Server, SunOne
LDAP, and Microsoft Active Directory.
·
Member of
Architecture Review and Governance Board.
·
Lead technical
project teams from 5 to 50 individuals across many technical areas.
Technical
Architect/Project Manager
12/2000 to 3/2004
Ingram Micro Inc.
·
Technical
project lead for several e-Commerce projects including implementation of B2B processes using Tibco
Business Works
and Tibco Rendezvous/EMS.
·
Designed and
Developed SOA using
·
Implemented
Cyclone Interchange into environment and converted over 160 partners from
cost-based communication to Cyclone EDIINT communication.
Interactive Teleservices Corporation
·
Managed
call-center-systems support team as well as training and staffing of on-site as
well as centrally located support personnel.
·
Engineered the
design and implementation of call center systems architecture. Innovated sales
verifications processing by steering technical team through integration of
digital recording software (Tantacomm
Systems DART) into call center environment,
resulting in $500,000 annual savings.
Business
Analyst/Project Manager
1/1998 to 12/1998
GC Services LLP
·
Analysis and
development of specialized reporting processes for management of collections
operations.
·
Pioneered
reconstruction of call center operations strategy by leading migration of
collection accounts to an automated-dialing system, increasing the contact
rates region-wide by 1000%.
Education
B.B.A, Management Information Systems.
ITIL Foundations Certification (2006)
Tibco certified training in Business
Works, Business Connect, Hawk, Rendezvous, Enterprise JMS. (2003)
Java Certified Programmer (2004)
Over 1,000 hours of technical training and
project management courses through Element K and NetG
learning systems.